Hospitality management : a brief introduction / Roy C. Wood.
Publication details: New Delhi: Sage, 2015.Description: 191 pISBN:- 9781446246955
- 647.068 Q51
Item type | Current library | Call number | Status | Date due | Barcode | Item holds |
---|---|---|---|---|---|---|
Books | Mahatma Gandhi University Library General Stacks | 647.068 Q51 (Browse shelf(Opens below)) | Checked out to ZUBIN CHERIAN (G0294) | 12/04/2024 | 58869 |
Includes bibliographical references (pages 156-181) and index.
Where are we going? The nature of hospitality management -- What kind of industry? Structure, strategy and the nature of the hospitality industry -- A people business? Human resources in the hospitality sector -- Is your room alright? Accommodation management in hospitality -- Are you enjoying your meal? Food and beverage management in hospitality -- Would you like to join our customer loyalty programme? Marketing and consumption in hospitality -- Can I speak to whoever's in charge? The role of management in hospitality -- So you give degrees to waiters? Hospitality management education -- Conclusion : the proof of the pudding?
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