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A handbook of management and leadership : a guide to managing for results / Michael Armstrong and Tina Stephens.

By: Contributor(s): Publication details: New Delhi: Kogan Page India Private Limited, 2008.Description: x, 242 pISBN:
  • 9788175544031
Other title:
  • Management and leadership
Subject(s): DDC classification:
  • 658.4 P8
Online resources:
Contents:
The nature of management -- Leadership -- The role of the manager -- Managerial activities -- Approaches to management -- Making things happen -- Strategic management -- Systems and process management -- Self-development -- The process of change -- The context of change -- Change management -- Basis of customer service -- Approaches to customer service -- Achieving high levels of customer service -- Continuous improvement -- Quality management.
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Holdings
Item type Current library Call number Status Date due Barcode Item holds
Books Books Mahatma Gandhi University Library General Stacks 658.4 P8 (Browse shelf(Opens below)) Available 49451
Total holds: 0

Includes bibliographical references and index.

The nature of management -- Leadership -- The role of the manager -- Managerial activities -- Approaches to management -- Making things happen -- Strategic management -- Systems and process management -- Self-development -- The process of change -- The context of change -- Change management -- Basis of customer service -- Approaches to customer service -- Achieving high levels of customer service -- Continuous improvement -- Quality management.

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