A handbook of management and leadership : a guide to managing for results / Michael Armstrong and Tina Stephens.
Publication details: New Delhi: Kogan Page India Private Limited, 2008.Description: x, 242 pISBN:- 9788175544031
- Management and leadership
- 658.4 P8
Item type | Current library | Call number | Status | Date due | Barcode | Item holds |
---|---|---|---|---|---|---|
Books | Mahatma Gandhi University Library General Stacks | 658.4 P8 (Browse shelf(Opens below)) | Available | 49451 |
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658.322 Q2 Compensation management / | 658.385 Q5 Counselling skills for managers/ | 658.4 N5 Management | 658.4 P8 A handbook of management and leadership : | 658.4 Q2 Business, government and society: | 658.4 Q3 Managerial skills/ | 658.4 Q31 Managing to manage : |
Includes bibliographical references and index.
The nature of management -- Leadership -- The role of the manager -- Managerial activities -- Approaches to management -- Making things happen -- Strategic management -- Systems and process management -- Self-development -- The process of change -- The context of change -- Change management -- Basis of customer service -- Approaches to customer service -- Achieving high levels of customer service -- Continuous improvement -- Quality management.
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