Includes bibliographical references and index.

The (sorry) state of trust in the American healthcare enterprise / David A. Shore -- Why Americans don't trust the government and don't trust healthcare / Robert J. Blendon -- Skeptical patients: performance, social capital, and culture / Pippa Norris -- Building quality in the healthcare environment / Donald M. Berwick -- Medical errors and patient safety / Lucian L. Leape -- Assessing quality: today's data and a research agenda / Christine G. Williams -- Patients' trust in their doctors: are we losing ground? / Dana Gelb Safran -- Healthcare research: can patients trust physician scientists? / Greg Koski -- Medical education: teaching doctors to be trustworthy / Jordan J. Cohen -- Trustworthy information: medical journals and the Internet / George D. Lundberg -- Trustworthy information: the role of the media / Trudy Lieberman -- Confusion at the table: can we trust that our food is healthy? / Walter C. Willett -- Trust in vaccines / Marie C. McCormick -- Trust in the trenches: developing the patient-physician dyad in medical genetics / Susan P. Pauker -- Gaining competitive advantage in the healthcare marketplace by building trust / David A. Shore -- The changing relationship between health plans and their members / Charles M. Cutler -- Building trust in a healthcare system / Michael J. Dowling -- Building trust in the clinician's office and at the bedside / Richard Toran and Howard King -- Conclusion: trust in healthcare, trust in society / Marc J. Roberts.