Service operations management: improving service delivery/ Robert Johnston, Graham Clark and Michael Shulver.

By:

Johnston, Robert

Contributor(s):

Publication details: Harlow: Pearson Education Limited, 2012.Edition: 4th edDescription: xxii, 460 p. color illustrationsISBN:

9780273740483 (pbk.)

Subject(s):

DDC classification:

658.5 Q2

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Item type	Current library	Call number	Status	Date due	Barcode	Item holds
Books	Mahatma Gandhi University Library General Stacks	658.5 Q2 (Browse shelf(Opens below))	Available		54074

Total holds: 0

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Previously published: Service operations management : improving service delivery /Robert Johnston and Graham Clark. Harlow, Essex, England ; New York : Financial Times/Prentice Hall, 2008.

Includes bibliographical references and index.

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