The purpose of this paper is to gain an understanding of the importance of
business process management in Indian banks. The aim was to develop the awareness
of the value additions attained through continuous improvement of business process
with the help of information and communication technologies. The banks should
keep trying to become technologically more sophisticated in order to sustain in today’s
highly competitive market. Even though technology plays a vital part, the business
has to be led by the business leaders not technology alone. It is the business process
management strategies in a bank that link their information technology systems
into their processes and provides the desired results. Thus the banks should
continuously revive and improve their strategies based on business model through
business process management. The Reserve Bank of India, has taken various initiatives
towards this direction.